Gametime Hero help
Gametime Hero is community management software for organizers and members of clubs, leagues, teams and social groups. These are the answers to what people ask us most, about events and RSVPs, payments and plans, communities, websites, forms and your account.
34 questions
Not at all. Gametime Hero is for any community — anything that gets your people out, together, and moving. Run clubs, fitness and yoga classes, dance and movement crews, walking groups, book clubs, gaming nights, music jams, faith and volunteer groups, parent meetups, hobby circles… and yes, sports too. If people gather for it, we support it.
A community is any group of people you run or are part of — a club, a class, a crew, a league, a congregation, a meetup, a friend group, a team. We keep the language broad on purpose (not just “teams” or “sports”) so everyone feels welcome; whatever you call your group, it belongs here.
Any size. Whether it’s five friends meeting up each week or a few thousand members, Gametime Hero scales with you — from a single gathering to a larger organization with rosters and events. Start small and grow.
No — Gametime Hero is modular, so you use only the parts you want. Just need to post events and collect RSVPs? Do that. Only want a community hub for your members? Great. Only a website, or only forms and waivers? Also fine. Start with one piece and turn on more — events, payments, a website, forms, tournaments, messaging — whenever you’re ready. Nothing is forced.
Yes — for anything people show up to do together. That includes pickleball, tennis, soccer, basketball, volleyball, hockey and golf leagues, and just as much run clubs, fitness classes, hikes, dance, social meetups and hobby groups. Skill levels, RSVPs, schedules and payments all work the same no matter what you organize.
Absolutely — most of what people run isn’t a “sport.” Fitness and yoga classes, run and walk clubs, dance, hikes, book clubs, gaming nights, music jams, faith and volunteer groups, parent and social meetups, hobby circles — if it brings people together, we support it.
There’s no one-click import yet, but moving over is quick: recreate your community, bulk-invite your members by email or share a join link, and post your events. Book a call and we will help — we help groups make the switch all the time.
Open Create and choose “Schedule Games, Events & Tournaments”. Fill in the title, date, location, activity and skill level, your tickets, and the participant options you want.
A community is an ongoing home for your group — a club, class, crew, league, team, or any group that meets regularly. Events are the individual gatherings you host, whether one-off or recurring.
Yes — set an event to repeat (a weekly pickup, a monthly meetup, a class series) and members RSVP per date. You manage attendance and payments for each occurrence independently. Recurring events are part of Organizer Pro.
Turn on “Enable Waitlist” when you create the event. If your event is full, people can join the waitlist, and you can promote them to active participants. Waitlists are part of Organizer Pro.
Yes. When creating your event, turn on “Allow Unregistered Participants” under Participant Options.
Yes — give your event a short link (gth.events/your-name) when you create it and share it anywhere, or reach out to us about spotlight opportunities.
Yes! We’re 100% free to start, and free events stay free. When you collect payments, a platform fee applies to paid registrations (3.5% on the Free plan, 2.1% on Organizer Pro) on top of Stripe’s card processing. Recurring events, waitlists, announcements and a custom domain are part of Organizer Pro.
Yes! Use our invoicing tool or attach prices to event tickets. You’ll need a Stripe account connected.
Yes. Connect Stripe and charge for event tickets, memberships or dues. Gametime Hero is free to start. On paid registrations there is a platform fee (3.5% on the Free plan, 2.1% on Organizer Pro) on top of Stripe’s card processing, and you can refund a registration, in full or in part, from the event’s Manage screen.
Yes. A community can be open for anyone to find and join, or you can turn on “Private Group” so an admin approves everyone who asks to join. You can also invite people directly by link or email.
Yes. Members can send each other direct messages, and a community has its own group chat, so people can coordinate without leaving the platform. Topic threads are part of Organizer Pro.
Yes. An event can have co-hosts, so you are not the only one who can run it. Custom member roles, each with its own permissions over events, members, payments or content, are part of Organizer Pro.
Yes. Emailing the participants of an event is on every plan, and announcements to your whole community are part of Organizer Pro. Members choose what they hear about in Settings > Notification Settings.
Yes. Our drag-and-drop site builder creates a real site for your community or event — pages, schedules, a blog, registration and more — and you can connect your own custom domain. No code required. Extra pages, the blog and a custom domain are part of Organizer Pro.
Open Create and choose “Create Forms & Waivers”. The form builder is easiest to use on a desktop.
Yes. Run round-robin, single-elimination brackets, pool play, King/Queen of Court, and full season leagues — with auto-generated schedules, live standings, tiebreakers and score entry. Works for one-off tournaments, ongoing ladders, and multi-week leagues alike. Full season leagues are part of the Enterprise plan.
If you are using Private or Incognito Mode, your browser will not remember your login. Exit Private Mode to stay logged in.
Not yet! But one is in the works. The web version works great in the meantime.
Go to Settings > General to update your name and the rest of your profile.
Visit Settings > Availability. You can mark yourself as available to sub, join groups, or attend events.
DUPR is a global pickleball rating system. Adding it to your profile helps verify your level for events with restrictions. On your profile, choose “Add Widget”, pick DUPR and sign in with DUPR.
Go to Settings > Notification Settings to adjust what alerts you get.
Go to Settings > Privacy and choose “Delete Your Account”.
Yes. Setup help is free: book a call and we will help you get your community running.
Open the menu under your avatar and choose “Send Feedback”. We crave feedback. Want to tell us in person? Schedule a chat with us!
Tell us. We ship fast and prioritize the features our organizers ask for. Suggest a feature, or schedule a chat and let us know exactly what you need for your group or community.
Schedule a ChatTournaments, leagues with standings, and member rosters are already here. Next up: a mobile app and collectible player cards. We ship the features our organizers ask for — so tell us what you need.
Built by community people, for community people
We’ve seen the problem from both sides — as participants looking for places to belong, and as organizers doing the work to bring people together.
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